Called IKEA on Tuesday for relacement part to an item purchased a few years ago. After holding for a bit I was transferred to the "customer service" desk at the Philly location. The customer service at the main number wouldn't help me because I had purchased part of the item by mail and part at the store. Therefore they felt it wasn't their reposibility to help me. This was foreshadowing of things to come...The woman in Philly informed me that they have bins by customer service with extra parts, put in by the recovery department, and customers can walk in and check to see what's there.
Naturally, living 1 1/2hrs away, I asked if she could look in that bin for me. No, that's no their policy. What? It's not your policy to look in the bin? She says only customers can look in the bin. Can these magical bins only be seen by customers? How does the recovery department fill such a bin? Special goggles? Asked her if it's right by her and she says yes... my reponse naturally, in my head, was WTF? I then let her know that she was lucky enough to be the laziest person I had spoken to in quite some time. I stand behind this statement even though I've had some time to consider it since yesterday. That will be my last experience with IKEA! (At least for a few years until the memory fades and they are just added to the list in my mind of the many companies for whom customer service is non-existent. I've found, at least for me, it's easier to accept this kind of treatment when you expect it.)
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